“An important, up-to-date indication of being able to repair the No. 1 wear-and-tear component on as many shoes and boots as possible.”
— Martin Feistl | LOWA ACTIVE Team
Hook repair Where’s the catch?
Whether it’s a broken hook or torn loops. We expertly replace hooks, loops or eyelets, without damaging the GORE-TEX or leather lining. To replace the respective part, we open the shoe between the upper material and the lining and rivet the replacement part. The opened seams are then resewn.
Which parts of my shoe can be repaired?
You will find the name of your shoe on the label attached to the inner face of the shoe’s tongue.
How it works
The first point of contact for all repairs within the warranty is your LOWA specialist retailer. Thanks to their expertise, your retailer can best judge what steps to take, or if your boots should be sent for repair or to make a complaint. If it is a complaint within the warranty, then take the boots to the retailer or send them in if they were purchased online or elsewhere (all retailers can be found here). Always attach a copy of the receipt to the boots and a short letter describing the problem. The retailer will then look after the rest of the complaint process.
Your shoe is no longer covered by the warranty, or you want to have it repaired?
We’ll be happy to assist you!
Remove the insole and laces from the cleaned and dry footwear.
Pack your shoes in a box. Attach a short letter to the box, in which you briefly explain what repair should be carried out on your footwear. Please do not forget to include your own address and also your telephone number.
Send the package insured to the following address:
Surplus & Adventure
Now you need to be patient. Your repaired shoes and invoice will be sent back to your home within around 2 to 3 weeks.
Would you like to have something else on your shoe repaired, or do you have a special question? Contact us, and we can talk about what you need to do.
Do you have any other questions?
Send us a message. We’ll be happy to help.