CANCELLATION POLICY AND PROCEDURE FOR OUR CONSUMER CUSTOMERS
You have the right to cancel an order and the respective purchase contract within fourteen (14) days. In the case of international deliveries (from Germany to another country) within the cancellation period prescribed by mandatory applicable mandatory laws. The cancellation period is calculated from the day on which you or a third party named by you, which is not the transporter, has taken receipt of the last item of the order concerned.
To exercise the cancellation right, the Consumer shall inform us,
LOWA Sportschuhe GmbH
Tel.: +49 (0)8137 999 444
about your decision to cancel the respective order by a clear declaration (for example by letter or e-mail) indicating the order and customer number about your decision to cancel accordingly (hereinafter “the cancellation statement”). You may use the following template for this purpose, but this is not obligatory:
To: LOWA Sportschuhe GmbH, Hauptstrasse 19, 85305 Jetzendorf, Germany
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods.
Order number ():
Customer number ():
Ordered on ():
Received on ():
Name of consumer ():
Address of consumer ():
[only if the declaration of withdrawal is submitted on paper].
(*) Insert as applicable/delete as applicable
It is only required that you send your cancellation notice before the end of the cancellation period. Immediately upon receipt of your cancellation statement, but no later than 14 days after receipt of your cancellation, we will refund all payments you have made, including the delivery costs (except for those costs that have accrued due to a shipping method chosen by you other than the cheapest standard delivery offered by us). For this refund, we will use the same payment method that you used for the original transaction, unless otherwise arranged with you. You will not be charged any additional costs for this refund, but we reserve the right to refuse to refund you until we have received the goods back in unused condition or until you have provided us with evidence that you have returned the goods to us, whichever is the earlier.
In general, you are required to return or hand over the respective articles affected by your cancellation within a period of fourteen (14) days, or within such other period as may be mandatory by applicable law, from the date on which you have given your notice of cancellation to the respective LOWA authorized national Webshop partner (which is not the carrier) from whom you received the articles. For orders carried out by us, this is LOWA Sportschuhe GmbH, Hauptstrasse 19, 85305 Jetzendorf/Germany. The aforementioned deadline shall be deemed to have been met on your part if the items which are the subject of the notice of cancellation are dispatched by you within the aforementioned fourteen-day period. Unless otherwise mandatorily regulated by law in the case of international deliveries, you shall cover the direct costs for the return shipment of the returned articles. You can use the following options for this purpose:
I. Returns using a return label.
For selected items you can request a return via www.lowa.com. You will then receive a prepaid return label to print out, which you can use to hand in your package at DHL acceptance stations and send it back to us. In this case, you will be charged with the direct costs incurred for the shipment totaling €5.90 per return. These costs will be subtracted from the amount to be refunded to you before the refund is made.
II. Return at your own expense
You can return your order to us at your own expense. In this case, please return your package to the following address:
LOWA Zentrallager DE
—Version: November 2022—